Shipping policy

Overview

Welcome to The Pal Company! We are dedicated to delivering your order quickly, safely, and with full transparency. This Shipping Policy explains our shipping methods, fees, processing times, and service areas for all orders placed on our website.

Shipping Options & Fees

We currently ship to the United States, Canada, and the United Kingdom.

🇺🇸 United States

We offer two delivery options:

  • Standard Shipping – $3.99
    Estimated delivery in 3–4 business days.

  • Express Shipping – $6.99
    Estimated delivery in 1–2 business days.

🇨🇦 Canada

  • Standard Shipping – $3.99
    Estimated delivery in 5–10 business days.

🇬🇧 United Kingdom

  • Standard Shipping – $3.99
    Estimated delivery in 5–10 business days.

✨ Free Standard Shipping is automatically applied to all orders over $35 USD.

Order Processing Time

All orders are processed within 24 hours from the time they are placed — including weekends and holidays. Delivery timelines begin once the order is shipped.

Customs & Duties

  • United States: No customs or duties.

  • Canada & United Kingdom:
    International orders may be subject to customs fees, VAT, or import duties depending on local regulations. These charges are the responsibility of the customer.

Shipping Restrictions

  • We cannot ship to P.O. boxes or APO/FPO/DPO addresses at this time.

Customer Support

We're always here to help!

  • Email: hello@palcompany.co

  • Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
    We aim to respond within 1 business day.

Updates to This Policy

We may update our shipping policy as needed. Any changes will apply to orders placed after the update is posted.

Thank you for choosing The Pal Company. We’re honored to be part of your family’s wellness journey! 💛