Refund policy

Overview

At The Pal Company, our mission is to help families and little ones find calm, confidence, and connection through thoughtful, mindful tools. We care deeply about your experience with our products and want you to feel fully supported every step of the way.

If something doesn’t feel right or your purchase isn’t what you expected, we’re here to help. Our return and refund policy is designed to be simple, fair, and stress-free — just like the moments we hope our products bring to your home.

30-Day Return Policy

We offer a 30-day return window from the date of purchase. If your item isn’t the right fit for you or your family, you’re welcome to return it under the following conditions:

  • Item Condition
    Products must be returned in the same condition you received them — unused, undamaged, and in their original packaging.

  • Proof of Purchase
    Please include your receipt or order confirmation.

Our goal is to make the experience as smooth as possible while ensuring that returned items are handled responsibly.

How to Start a Return

To begin the return process, simply email our team at hello@palcompany.co with:

  • Your order number

  • The reason for your return

  • Any supporting photos or details (if applicable)

Once we receive your message, our customer care team will guide you through the remaining steps, including where to send your return.

Refunds

After your returned item arrives at our facility, we’ll inspect it within a few business days.

You will receive an email letting you know:

  • Return Received

  • Refund Approved or Rejected

If your return is approved:

We’ll process your refund right away. Funds will be credited back to your original payment method, usually within 5 business days.

If your return is not approved:

We’ll provide a clear explanation and share any available next steps.

Exchanges

If your product arrives damaged or defective, we are more than happy to replace it.

Please email hello@palcompany.co with:

  • A description of the issue

  • Photos or video (if possible)

Our team will arrange an exchange for the same item and walk you through the process.

Shipping Costs for Returns

To make returns easier for you, The Pal Company covers all return shipping costs within the 30-day return period.
We will send you a prepaid shipping label so you can return your item at no additional cost.

Contact Us

If you have any questions about this policy or need assistance with your order, we’re here to help.

We truly appreciate your trust in The Pal Company. Thank you for letting our little pals be part of your family’s wellness journey. 💛